General spa guidelines
Guests of the Heavenly Spa by Westin must be at least 18 years of age to enjoy massage treatments. Guests age 16 years of age and older may receive facial treatments.
Guests are encouraged to make arrangements in advance. All reservations must be secured with a major credit card and telephone number.
Guests staying in the resort may dial extension #2588 from your guest room.
*Please advise us if you are pregnant or have other significant health concerns when booking any treatments.
All services and enhancements in The Heavenly Spa will be subject to a 20% service charge which includes 17% for the therapist and the remaining 3% is retained by the hotel.
Please arrive in your mask 15 minutes prior to treatment time to complete check-in process. Arriving late will limit spa time and will not result in a reduced service price. Cabana guests- please arrive in mask and swimsuit at the massage cabana 5 minutes prior to your appointment time.
For the mental and physical wellbeing of our associates and guests, anyone displaying symptoms of sickness is asked to please cancel their appointment. Staffing is scheduled by appointment only. Kindly provide a minimum of 24 hours notice should you need to cancel or reschedule to avoid a charge of 50% of your service price.